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FAQ

Call us at (888) 477-5256 X703

Email us your questions at customercare@evologie.com

General

How do I know if my order has been shipped?

You will receive two e-mails after you have placed your order and provided us with a valid e-mail address: The first confirms that your order has been received (your order confirmation number will be included); this e-mail should arrive within approximately 24 hours. The second confirms that your order has been successfully processed and is ready to ship (any tracking information will be included).

How do I inquire about an online order I have made?

You can use your order confirmation number to track your order.

How do I inquire about an online order I have made?

Your order history can be found by logging in to your account at the top right of the screen.

How do I return or exchange a product?

If you are not completely satisfied with your purchase you may return the unused portion of the product for a full refund (less shipping).

For us to process your return please email us at: customercare@evologie.com with your order number and the reason for your return. Thank you!

Where can I purchase EVOLOGIE products?

EVOLOGIE is sold direct to consumers online because this approach enables us to provide the appropriate level of information for the product to ensure it is fully understood and used correctly. It also eliminates expensive retail markups, ensuring you get the best price possible, and provides the convenience of delivery direct to your door. EVOLOGIE products are also sold at SpaceNK retail stores, SpaceNK shops in select Bloomingdales locations, spacenk.com, costco.com, beauty.com, and 3floz.com.

How will my personal information be used?

You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.

Products

Does EVOLOGIE test on animals?

No. EVOLOGIE never tests any of its products on animals.

How long will it take for my EVOLOGIE STAY CLEAR products to work?

Everyone’s skin is different and reacts to products differently. You should begin to see improvement of your blemishes and pimples in as little as 24 hours and resolution of your blemish usually in 4-7 days.

How long should my EVOLOGIE products last?

Depending on which product you are using, how long your product lasts will vary. The EVOLOGIE INTENSIVE BLEMISH SERUM is meant to be used as a spot pimple treatment and depending on the frequency of use and the severity of your blemishes should usually last about three months. The STAY CLEAR CREAM is used as a total face blemish preventing and hydrating cream and should last about thirty days.

What if I notice some darkening of my product?

All of the EVOLOGIE products contain natural botanical ingredients. These ingredients will normally darken slightly over time due to natural oxidation of product when exposed to air. This slight darkening has no effect on the effectiveness of either the STAY CLEAR INTENSTIVE BLEMISH SERUM or STAY CLEAR CREAM.

Are EVOLOGIE products safe for women who are pregnant or nursing?

EVOLOGIE products are safe for women who are pregnant or nursing but it is recommended that you consult with your physician before using our products if you are pregnant, intend to become pregnant or are currently nursing.

Can EVOLOGIE products be used on children?

We do not recommend use of our products on children under 12 years of age. You should consult with your pediatrician before using this product on any child.

Can I use EVOLOGIE products while applying prescription medication to my skin?

It is recommended not to use more than one medication at a time on your skin. You should consult your physician if you have any questions.

Do EVOLOGIE products contain sunscreen?

EVOLOGIE products do not contain sunscreen due to the fact that sunscreens need to be applied frequently during the day in order to be effective. EVOLOGIE products contain ingredients that should not be applied more than twice daily. Use of sunscreen is recommended for any outdoor activities and can be applied over EVOLOGIE products once they have been absorbed and the skin feels dry to the touch.

Will EVOLOGIE STAY CLEAR products prevent acne scars?

EVOLOGIE products will help reduce the formation of scars by reducing the frequency and severity of breakouts. EVOLOGIE’s YS3 COMPLEX contains ingredients that reduce fibroblastic activity which help prevent scarring.

Can EVOLOGIE products clear my dark spots?

Yes. EVOLOGIE’s YS3 COMPLEX is composed of ingredients that block the enzyme necessary for the formation of abnormal amounts of pigment that is associated with repeated breakouts of pimples and blemishes. In this way, daily use of EVOLOGIE’s STAY CLEAR CREAM helps to reduce the formation of the ugly dark spots frequently associated with acne especially in ethnic skin types.

Could my blemishes get worse before they get better when I use EVOLOGIE STAY CLEAR products?

On rare occasions your breakouts may worsen before they get better. This is due to the fact that your skin may be sensitive and putting a new product on your skin may cause some mild irritation worsening your blemishes. Once your skin de-sensitizes to a new product you will see improvement in the severity and frequency or your breakouts.

Do EVOLOGIE STAY CLEAR products also clear blackheads and whiteheads?

EVOLOGIE products contain keratolytic agents and potent antibacterial agents that will un-plug pores promoting resolution of blackheads and whiteheads.

What if I get an occasional breakout while I am using EVOLOGIE STAY CLEAR CREAM?

While reducing the frequency and severity of breakouts, occasional pimples may occur. In that event immediately apply EVOLOGIE INTENSIVE BLEMISH SERUM to the blemish while applying the STAY CLEAR CREAM to the rest of your face as directed.

Do EVOLOGIE STAY CLEAR products help clear cystic acne?

EVOLOGIE products are effective for all forms of acne including cystic acne. Cystic acne is more common in males and is frequently confused with nodular acne. Nodular acne feels like a painful bump under the skin surface while cystic acne is a fluid filled cyst just beneath the surface of the skin.

How long should I continue to use EVOLOGIE STAY CLEAR products?

Because all of EVOLOGIE's products use natural botanicals it can be used as long as necessary to keep your skin blemish free.

Can I treat my blemishes with EVOLOGIE STAY CLEAR products and wear makeup?

You can wear makeup while you are treating your blemishes. After applying the serum or pimple cream to your face allow it dry and then use an oil free makeup or a good mineral powder as your foundation. Avoid liquid and cream makeup foundations as they will make your skin oily and potentially clog pores.

Are EVOLOGIE products effective for all ethnic skin types?

Yes. All of the products in the EVOLOGIE skin care line have been shown to be effective for all ethnic skin types including African-American, Asian, and Hispanic skin types.

Can I use EVOLOGIE products if my skin is very dry or sensitive?

Yes. The EVOLOGIE product line was developed for all skin types. EVOLOGIE products contain powerful moisturizers ideal for acne sufferers with dry and sensitive skin.

Can people with Rosacea-prone skin use EVOLOGIE STAY CLEAR products? 

Yes. Although rosacea and acne are two completely different skin conditions and are treated differently they can appear together in the same individual. The cause of rosacea is not clear. However, the active ingredients in the EVOLOGIE STAY CLEAR line may actually improve the appearance of rosacea as it clears the blemishes.

Ingredients

Are EVOLOGIE products natural?

EVOLOGIE is 100% pure using the finest naturally derived ingredients. All of our natural ingredients come from renewable resources. No animal by-products are ever used in any of our creams, serums, or sprays.

Are EVOLOGIE products suitable for allergy sufferers?

EVOLOGIE products are safe for allergy suffers to use. If, however, you think that you might be sensitive to any of the ingredients just apply a small amount of product to the inside of your forearm and wait about a half an hour. If the skin does not itch, turn red, or swell then the product is safe for you to use. If you develop any sensitivity of your skin while using any of the EVOLOGIE products stop using it immediately.

Are EVOLOGIE products preservative free?

Many of the active ingredients in the EVOLOGIE product line act as antibacterials and are natural preservatives thereby eliminating the need for irritating chemical preservatives to extend shelf life.

Are EVOLOGIE products non-pore-clogging?

EVOLOGIE contains natural keratolytic ingredients that promote the un-clogging and shrinking of pores as well as preventing the formation of whiteheads, blackheads, and blemishes.

Are EVOLOGIE products perfume free?

EVOLOGIE products are perfume free. Any aroma that you notice is due to the natural fragrance of the botanicals used in our product line.

Do EVOLOGIE products contain parabens?

No. EVOLOGIE products are PARABEN FREE.

Do EVOLOGIE products contain sodium lauryl sulfate?

NO- sodium lauryl sulfate is not used in the formulation of any EVOLOGIE products.

Skin Care / Acne

What causes acne, pimples, blemishes, blackheads, and whiteheads?

Acne, pimples, blemishes, blackheads, and whiteheads are inflammations of the hair follicle-sweat gland unit of the skin. It is usually caused by bacteria found on the skin predominately staph and step species. The cause of acne is a bacterium named Proprionbacterium acnes. These bacteria normally live on the skin in sebum around the hair follicle and when a pore becomes plugged these bacteria are trapped and begin to multiply causing inflammation that results in pimples, blemishes, and acne lesions.

How is rosacea different from acne?

Rosacea and Acne are two completely different conditions and are treated very differently. They may, however, occur in the same individual. The exact cause of rosacea is unknown while acne is caused by a bacteria called Proprionbacterium acnes.

What causes oily skin?

Oily skin has many causes and is due to an over-production of sebum by the skin’s oil glands. Hyper-active oil glands are frequently seen in teenage skin and may be related to an over production of hormones during those years while decreasing with age. Other causes of oily skin may be related to environmental factors, stress, genetic disposition, diet and hormonal imbalances during pregnancy and menopause.

What are those dark marks that remain for weeks or months after my pimples go away, and is there any way to get rid of them faster?

When skin gets inflamed for whatever reason (pimples, acne, sunburn, cuts) hyperactivity of the pigment forming cells becomes exaggerated. Some residual discoloration may remain after a pimple resolved. This is called dyspigmentation. With repeated inflammatory events this dyspigmentation may worsen due to overstimulation of the melanocytes (pigment forming cells) leaving permanent dark spots that may be very difficult to treat. This condition is called PIH or Post-Inflammatory Hyperpigmentation. The EVOLOGIE skin care line contains natural ingredients that effectively block the enzyme that hyperactive melanocytes need to form pigment. In this way the continued use of EVOLOGIE STAY CLEAR helps prevent and improve existing ugly dark spots.

Are there different kinds of acne?

Acne is a single disease with multiple causes and a variety of manifestations. When a pilo-sebaceous unit becomes inflamed it appears as a raised red painful bump on the skin called a papule or pimple. When a pore gets blocked by oils and dead skin cells it appears as a white dilated pore called a whitehead. When these oils and dead skin cells reach the surface of the pore they darken and are now called blackheads. When bacteria multiple within a clogged pore the result can be inflammation with pus filling the pore and is now called a pustule. Sometimes the chronic inflammation that results from acne can result in multiple hard bumps below the skin surface called nodules. This nodular type of acne can last for months and is frequently associated with scarring. By reducing the severity and frequency of breakouts this common side effect can be avoided

What is the role of hormones in acne?

Acne by its very nature can be considered a hormonal disease. Hormones are responsible for the maturation of the oil glands in our skin. This is why children do not experience acne. While it is not known exactly how hormones affect acne, we do know that the skin is a target for hormonal activity.

Is there a difference between teen and adult acne?

The same conditions that cause acne in teenagers can appear in adulthood. One of the common causes of adult acne is an imbalance in hormone production as a result of pregnancy and menopause. This results in an over-production of sebum that can clog pores trapping bacteria that leads to the formation of pimples and blemishes. Other causes of adult acne are exposure to environmental pollutants, diet, allergies and stress.

I have dry skin, why do I get acne?

A person with dry skin does not escape acne and winter is the worse time for their outbreaks. Even though acne is more prevalent under the skin rather than on the surface for these skin types, a daily regimen of skin care needs to be followed. As the seasons change so does the skin condition. In the winter moisture is scarce due to the drop in humidity and temperature. Combined with indoor heating and environment, the skin becomes even more dry and irritated. The skin begins itching and flaking around the mouth, nose, shoulders and buttocks. In more severe cases there is cracking of the skin leaving it vulnerable to bacteria and increase of acne. A daily routine of adding moisture to the skin will help offset this problem. Hot showers and baths remove moisture from the skin and should be avoided. Taking care of dry skin in the summer requires a change in daily routine. The air is more humid and the skin absorbs the moisture better. Sweat and the heat make pores softer, pulling in more bacteria and liquid. EVOLOGIE STAY CLEAR CREAM is specifically designed to moisturize your skin while reducing the frequency and severity of breakouts.

At what age should people start treating their acne?

People should begin treating acne and common blemishes immediately. It is recommended that children be treated only after they have been evaluated by their physician.

I had great skin when I was a teenager, why am I now getting acne as an adult?

Sebum clogs pores, which attract bacteria and become inflamed. For some adults, breakouts are a result of hypersensitivity or overproduction of androgens (male hormones). But an imbalance in both male and female hormones (estrogen) can also cause breakouts. For women, this can happen during pregnancy, perimenopause, and menopause. Some medications, such as corticosteroids, and cosmetics can also contribute to the development of acne. Treating adult acne is tricky. Most acne medications are geared to teens' oily skin, a bad choice for drier adult skin.

Does stress cause acne?

Stress can cause acne by creating an inflammatory response in the body. This results in a breakdown of the cells lining the pores which then mix with sebum causing a plug that blocks the pore trapping bacteria. Once trapped, the bacteria begin to multiply causing further inflammation with formation of pus. This pus filled pore is now called a pustule. These pustules can become red and painful and may lead to scarring of the skin and PIH (post-inflammatory hyperpigmentation). Both scarring and PIH may be difficult conditions to treat so it is important to reduce the frequency and severity of breakouts.

Will squeezing or popping my pimples make them go away faster?

Will squeezing or popping my pimples make them go away faster?

Squeezing or popping pimples may increase the risk of complications like scarring and PIH (post-inflammatory hyperpigmentation). If you are going to “pop” a pimple both your face and hands should be thoroughly washed so as not to further contaminate the skin. Whether you squeeze your pimple or not EVOLOGIE INTENSIVE BLEMISH SERUM should be applied immediately to the affected area.

Is exposure to the sun good or bad for my acne? How about tanning salons?

Is exposure to the sun good or bad for my acne? How about tanning salons?

Firstly, tanning salons should be avoided at all costs due to the increased risk for developing skin cancer. Over-exposure to the sun can result in skin inflammation that may trigger further breakouts and worsen already existing PIH (post-inflammatory hyperpigmentation). If you are going to be out in the sun for long periods time use a broad spectrum sunscreen with an SPF of at least 30.

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